Example Job Description
Cultural Venue Operations Assistant
This role is offered as a creative apprenticeship. It is therefore ideal for a young person interested in the creative and cultural industries as the role will bring them into contact with many different types of organisations.
1. Purpose of the role
The role of the Cultural Venue Operations Assistant is to assist the general manager of the venue in the day to day duties of running a busy and vibrant venue. These will include dealing with customers and members of the public answering their queries and requests.
2. Key tasks
To ensure that the administrative duties associated with running a venue are undertaken with care, consideration and commitment. These include:
- 2.1 Dealing with post (sending and receiving)
2.2 Responding to inquiries from customers and members of the public
2.3 Maintaining office systems
2.4 Assisting with marketing and PR activities to raise the profile of the venue
3. Duties and responsibilities
- 3.1 Assisting with the maintenance and development of the website
3.2 Updating the mailing lists and contacts database
3.3 Sending email outs
3.4 Helping to source content for newsletters and online marketing activities through social media challenges
3.5 Researching opportunities for promotional activity
3.6 Co-ordinating postal mail outs
3.7 Distributing printed materials; flyers and posters
3.8 Liaising with press and media contact and developing new contacts
3.9 Liaising with representatives of other organisations
3.10 Researching fundraising and sponsorship opportunities
4. Person specification
- 4.1 A lot of initiative and ability to work with little direct supervision
4.2 Proven personal effectiveness: role will involve a lot of face to face work with people and therefor the post holder will need to be very good with people
4.3 Ability to communicate effectively at a number of different levels
4.4 Ability to communicate effectively by telephone, written correspondence and in person
4.5 Strong administrative and organizational skills
4.6 Ability to work under pressure and to maintain deadlines
4.7 Maintaining confidentiality
4.8 Computer literate and able to use Microsoft Word, Excel, Access, Powerpoint etc.
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