Customer Service: Level 2 City & Guilds Award in Principles of Customer Service

How much money does your business lose from bad customer service?

Every time your business provides bad customer service you lose a customer. Every time your staff do not care for your customers you lose business. Every time you lose a good staff member its because they wanted to better themselves.

الخيارات الثنائية تخضع للضريبة في الولايات المتحدة

Can I help with the problem?

فيلم استعراض أحدث

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  • Identify what you have to offer customers
  • Understand who your customers are and what they need and expect
  • Explore how to meet, manage and, whenever possible, exceed customer expectations
  • Work with your colleagues within and across departments to deliver excellent service on a      consistent basis
  • Communicate and connect with customers – face-to-face, on the telephone and in writing
  • Identify methods of boosting business and developing your sales skills
  • Deal effectively with difficult situations

 Please book now, on the link below, as there are limited spaces. 

Public Training Enquiry

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