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Creative Alliance have a professional customer service course that is dedicated to businesses that understand that it’s the customers that maintain their business and they need to be treated right.
Customer Service: Level 2 City & Guilds Award in Principles of Customer Service is a full day accredited course for your staff. There is the option to achieve the full level 2 qualification.
Attendees learn the following:
- Identify what you have to offer customers
- Understand who your customers are and what they need and expect
- Explore how to meet, manage and, whenever possible, exceed customer expectations
- Work with your colleagues within and across departments to deliver excellent service on a consistent basis
- Communicate and connect with customers – face-to-face, on the telephone and in writing
- Identify methods of boosting business and developing your sales skills
- Deal effectively with difficult situations