Customer Service: Level 2 City & Guilds Award in Principles of Customer Service

How much money does your business lose from bad customer service?

Every time your business provides bad customer service you lose a customer. Every time your staff do not care for your customers you lose business. Every time you lose a good staff member its because they wanted to better themselves.

Can I help with the problem?

Creative Alliance have a professional customer service course that is dedicated to businesses that understand that it’s the customers that maintain their business and they need to be treated right.

Customer Service: Level 2 City & Guilds Award in Principles of Customer Service is a full day accredited course for your staff. There is the option to achieve the full level 2 qualification.

Attendees learn the following:

  • Identify what you have to offer customers
  • Understand who your customers are and what they need and expect
  • Explore how to meet, manage and, whenever possible, exceed customer expectations
  • Work with your colleagues within and across departments to deliver excellent service on a      consistent basis
  • Communicate and connect with customers – face-to-face, on the telephone and in writing
  • Identify methods of boosting business and developing your sales skills
  • Deal effectively with difficult situations

 Please book now, on the link below, as there are limited spaces. 

Here are just a few reasons why you should train your staff in good customer service:

75% of customers remember a bad customer service experience.

30% of customers said that they felt the employee they contacted was poorly trained.

60% of UK consumers prefer a balance of price and service and will not accept low service levels in exchange for a lower priced product.

An estimated $41 billion is lost by U.S. companies alone each year due to poor customer service.

When it comes to sales, the probability of selling to an existing happy customer is up to 14 times higher than the probability of selling to a new customer.

50% use a company more frequently after a positive customer experience.

Training staff has proven to increase morale and improve retention.

So don’t lose any more business and book now 

Book a Course

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