Hours per week: 37.5
Salary: £ 206 per week
Working week: Monday - Friday

We are a team of associates that Design & Create Menswear that empower and enhance confidence in people when wearing our Collection. Knowledge creation, expansion, diversification & especially passion must be reflected in our products and our Team Members

Summary of Position

The Ecommerce sales operative will be assigned to the daily operations of the Cavani online department duties. These to include processing online orders, dealing with customer queries. Excellent knowledge of stock levels, inventory and company policies in order to provide accurate information customers. Being the face of the company and upholding company values in how they interact with customers and carrying out general online duties including housekeeping.

Duties and Responsibilities

  • Processing orders placed via Shopify and Amazon on a daily basis
  • Managing the info@cavani email inbox ensuring all queries a responded to within 48 hours
  • Answer phones, deal with customer queries, book showroom appointments, organising refunds and exchanges and taking customer holding deposits
  • Ensure stock quantities on Shopify are accurate giving maximum availability to the customer, remove all discontinued styles
  • Assist in the showroom, sell and offer excellent customer service
  • Book international orders via courier online using comparison sites for best price
  • Keep up to date with product knowledge, liaise with line manager
  • Analyse sales data identifying best sellers and feed back to management
  • Assist with sale promotions, identify lines that can be cleared or reduced if not selling
  • Monitor discount codes and communicate current promotions to showroom staff

Additional duties

  • Adheres to company procedures of health and safety and the company handbook
  • Being able to be flexible and change role within the online department to support the day to day smooth operations

Applicants should be literate and numerate. Grade C/4 and above in English Maths and IT are preferable

Skills required:
  • Adequate numeracy skills
  • Good accuracy and organisational skills
  • Ability to work towards tight deadlines
  • Ability to adapt to changing workloads and schedules
Training to be provided:

Business Administration Level 3 Standard

Apprentices learn the skills they need on the job with the guidance of a development coach who is an expert from industry. You will finish your apprenticeship with a recognised qualification, valuable industry experience, money, and substantial opportunities for promotion.

Training is a blended learning delivery model: online learning, classroom sessions, work-based training, independent research, workplace projects, one-to-one support and training. Your training will include:

  • Information Technology
  • Record Document Production
  • Stakeholders and Stakeholder Management
  • Policies
  • Business Fundamentals
  • Planning and Organisation
  • Relevant Regulation
  • Processes
  • Effective Project Management
  • Managing Performance

For a full overview of the business administrator standard please click on the following link: https://creativealliance.org.uk/apprenticeships/business-administrator-level-3/

Personal Qualities:
  • Strong attention to detail
  • Ability to work on own initiative and as part of a team
  • Excellent customer service
Things to consider:
This is an apprenticeship position, all training will be provided.
Future prospects:
Full time employment