Events and Operations Technician

Goals and Objectives:

• Assist in maintaining the quality of all equipment being checked in/out, using InspHire and following the relevant procedures.
• Assisting with paperwork to ensure we have a paper trail of all our equipment when leaving the building.
• Assist with ensuring equipment is well maintained and always kept in a show ready state with correct accessories.
• Assist in keeping the warehouse in a safe, clean and a tidy environment to work in.
• Good timekeeping and taking ownership of your role. Being company focused at all times.
• Be willing to help other departments and take on duties deemed necessary for the smooth running of the business.

Responsible for:

On-site Technical support:

You will be expected to travel to venues across Birmingham and the UK using the company vans to (assist) in the set up and dismantling of basic AV equipment. Liaising with clients while onsite to give them full support with our installed equipment.  Maintain a good relationship with venues and customers and ensure our core values are upheld. You will also assist and provide on-site technical support for our conferences and other live events and this may take you out of the country and away overnight. (All expenses will be paid by the Company).

You will be involved in the set-up and dismantling of equipment before returning to the warehouse for unloading and de-prep of that equipment and ensuring it is back in a show ready condition. 

Communication and planning:

Being part of the team involved in daily hire & operations stand up meetings to plan the days and weeks’ ahead and review and celebrate success and failures.

Learn the planning of logistics in the warehouse including deliveries and collections not only for hire jobs but hired in equipment for conferences, the allocation of staff, supervising and arranging freelancers, vans, and equipment when required.  This will be done through our InspHire rental system which training will be given.

Being a part of the team to improve communication, maintaining and developing further processes and systems with paper trails for the day-to-day dry hire function.

Warehouse Duties:

You will greet customers and suppliers arriving to collect and return equipment in a professional and polite & friendly manner.  You must ensure that they are fully conversant with the equipment that they are hiring and make sure all paperwork is completed correctly, signed for and terms and conditions of business have been provided, returning signed paperwork back to the Hire department.

Assisting with the checking in/out of equipment, including loading and unloading the vehicles, completing the relevant paperwork.  Checking for any missing items or accessories, reporting back to the Warehouse Manager immediately.

On checking in equipment, you should ensure that all equipment and flight cases are cleaned and fully tested.  Extra care must be taken to ensure equipment is placed on the correct shelves.  Damages must be reported immediately to the Warehouse Manager. 

Work as part of the Warehouse team to schedule routine maintenance of equipment and repairs for damage.

Sorting out and returning hired in equipment and client collateral.

Keeping the warehouse safe, neat, and tidy.  Continuous monitoring of all equipment racks, keeping them tidy and making sure all equipment is in the correct flight case and in the right place.  Ensure equipment is adequately cased and secure from potential damage whilst in transit, especially for dry hire.

Health and safety and welfare:

All team members are expected to keep themselves and their work areas clean and tidy, follow safe systems of work, carry out risk assessments and method statements to keep us safe.

Daily Health and Safety spot checks in Warehouse and on site to include checking fire exits are clear and there are no obstructions, bins are emptied etc.  Also, to ensure freelancers and other contractors on the premises are following health and safety guidelines, particular attention to PPE requirements, alerting the Management team of any breach of health and safety regulations.

You will be expected to present yourself in a tidy and clean manner, and wear Cue Media clothing at all times when on site, ripped jeans are strictly prohibited.

All team members are expected to assist with keeping the kitchen and toilet areas clean, tidy and safe, including the microwave and the fridge.

It is expected that all team members get involved with making drinks at least one round of drinks a day.

The wage is £6 an hour