Salary: £ 14820 per year

Job responsibilities:


To have a thorough knowledge of all practice procedures

To work in accordance of written protocols

Filing post in medical records

Photocopy as requested

Booking Clinicians Clinics e.g booking flu vaccinations, child immunisations etc

Answering calls, booking appointments and dealing with patient queries

Repeat Prescription

To have a thorough knowledge of the repeat prescription procedures

Issue repeats and ensure they are ready to collect

Call patients back with Prescription queries


Receiving patients, consulting with members of practice team

Handing completed repeat prescriptions to patient and checking names and address.

Be able to cover all reception position as necessary

Process patients’ changes of address – computer data and medical records


Scan and file all letters on to patients notes

Workflow all letters which need action to the relevant clinician


Registrations of new patients – computer data entry and medical records

Process repeat prescription requests in accordance with practice guidelines


Have working knowledge of telephone/bleep system, during and after hours

Cover for telephonist when necessary

Other Tasks

Clear rooms after surgeries

Ensure building security – have thorough knowledge of doors/windows/alarm

Any other tasks allocated by managers


English and Maths C/4 or above.

Skills required:
IT skills, Communication skills, Attention to detail, Customer care skills, Organisation skills,
Training to be provided:

Business Administration Level 3

Apprentices learn the skills they need on the job with the guidance of a development coach who is an expert from industry. You will finish your apprenticeship with a recognised qualification, valuable industry experience, money, and substantial opportunities for promotion.

Training is a blended learning delivery model: online learning, classroom sessions, work-based training, independent research, workplace projects, one-to-one support and training. Your training will include:

Information Technology

Record Document Production

Stakeholders and Stakeholder Management


Business Fundamentals

Planning and Organisation

Relevant Regulation


Effective Project Management

Managing Performance

For a full overview of the business administrator standard please click on the following link:

Personal Qualities:
Not Applicable
Things to consider:
• Enthusiastic and committed • Keen to learn and develop skills, and willingness to embrace change • Ability to think independently and work within a team • Punctual and Reliable
Future prospects:
To have a full time job at the end of the apprenticeship