Front of House Venue Co-ordination:
The Venue Coordinator will liaise with visiting artists and MAC’s technical team to ensure the correct delivery of all shows. Prior to a performance they will ensure that the show is adequately staffed (and report any staffing shortfall to the duty management team), ensure that the venue is safe and clean, ensure that the front of house staff and technical team understand their roles and any special instructions for a particular show and check whether there are any customers with access needs which need to be prepared for. Once the performance is ready to start, the Venue Coordinator will lead the front of house team this will include opening the doors to the venue, assisting customers in finding their seats, assisting the venue ushers with checking tickets and bag searches and problem solving any issues that may arise from time to time. The Venue Coordinator will make sure that performances start on time and will contact the technical team when the audience is in place and the show can start.
The Venue Coordinator will attend a weekly planning meeting to keep up-to-date with events taking place at MAC and take notes when needed; they will use MAC’s diary/room booking software to prepare a daily schedule for the set-up of conference and meeting rooms. They will oversee and assist in the set-up of furniture and equipment for conferences and events and ensure that all customer requirements are met and rooms are presented.
In addition to the core duties above, the Venue Coordinator will be a full team member and contribute to the life of the organisation as a whole.
You need to be 18-25 years old and on Universal Credit.
We are seeking a candidate with the ability and willingness to develop excellent customer services skills who has a positive and constructive attitude to others. We require a person who has an understanding of the importance of good internal and external customer relations who has the ability to be level-headed in a fast-paced pressured environment. The role requires confidence and the ability to lead and advise colleagues.
High appearance standards and excellent time-keeping are essential as is an ability to work irregular and unsociable hours.
Training to be provided:
All kickstarts have training included as part of the programme. This will be employability skills programmes and training for the role.
Specialist diary software – inputting and reporting
Customer service skills training
Venue management training
Minute and notetaking skills
Evacuation and safety training
Enthusiastic and committed
Keen to learn and develop skills, and willingness to embrace change
Ability to think independently and work within a team
Punctual and Reliable