Public Training Services

All of our training sessions are:

Delivered and designed by professionals in their field.
Cutting edge content and practical insights to help develop your business
 Flexible and Bespoke to your needs
 Accredited and Qualification bound.

Award Winning Training Services

For the last ten years Creative Alliance has been delivering award winning public training services for business and creative organisations around the country. Some of the companies we have worked for include the Royal Shakespeare company and the Arts Council.

Creative Alliance has designed a series of workshops, qualifications and seminars aimed at SME’s, freelancers and companies looking to upskill their staff. We cover a range of areas from digital marketing to customer service.

All of our Training sessions have a fresh and creative approach that has been present in everything Creative Alliance does. We work with creative businesses and we deliver our training services inspired by the businesses we work with.

If you are a manager or a business owner and you are smart enough to realise your employers or even your skills are what makes you successful – enquire here to make your business better.

Fill out the form below for more information on our, digital marketing, customer service, how to employ young people and education and training service.

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Digital Marketing – Duration and Delivery:

Digital Marketing has become essential for any business and for SME's it's the best and more importantly the cheapest way to grow and become successful in a very competitive market. Problem is that Digital Marketing, Social Media, SEO, blog writing, Analytics and Metrics can get a little technical and seem incredibly complicated. At Creative Alliance we have over 10 years’ experience in delivering award winning training programmes to some of the top creative businesses in the country. And we have now developed a training programme that is specifically designed to help you understand the digital landscape and start growing your business.

orange_arrow10 - 1 day taught seminar / month at our centre in The Custard Factory in Birmingham.
orange_arrow1 x 1:2:1 tutorial / month that alternate between in person and Skype sessions to provide bespoke advice & guidance.
orange_arrowWebinars and face to face seminars with industry professionals to complement a range of resources developed with them.
orange_arrow1 assignment / month and a professional and bespoke Digital Marketing Plan for your business that you can implement.

Award in Education & Training Level 3

Award in Education & Training Level 3 is now the minimum qualification required by those who teach (or wish to teach) in post-16 education and training. It is also the first part of the Level 5 Diploma in Education & Training (DET) and the Level 4 Certificate in Education & Training (CET).

The 12-credit programme will cover the following units:

orange_arrowUnderstanding roles, responsibilities and relationships in education and training
orange_arrowUnderstanding and using inclusive teaching and learning approaches in education and training;
orange_arrowUnderstanding the principles and practices of assessment;

If you deliver any form of formal or informal learning activities and how no formal training in planning, delivering and assessing learning then this is the ideal introduction. It is designed as an introduction but will be valuable for those with some experience of delivering learning in a college, university, workplace or community setting. This is perfect for creative freelancers looking to expand their business into education.


Safeguarding is a term used to denote measures to protect the health, well-being and human rights of individuals, which allow people - especially children, young people and vulnerable adults - to live free from abuse, harm and neglect.

Participants will:

orange_arrowConsider the context for safeguarding and protecting children, young people and vulnerable adults;
orange_arrowAcquire knowledge of a range of behaviours that constitute abuse and neglect and identify how abuse and neglect can affect children, young people and vulnerable adults;
orange_arrowGain knowledge about how to report suspected abuse;
orange_arrowIdentify best practice in safeguarding children, young people and vulnerable adults with regards to their own work.

There are numerous on-line courses that will provide and assess basic knowledge about safeguarding. Feedback we have received tells us that practitioners would welcome an opportunity to process this learning and explore the ‘what ifs’.

Welcome Host Gold – Customer Service: Level 2 City & Guilds Award in Principles of Customer Service

This session explores best practice in customer service with reference to, hospitality, leisure, arts and entertainment, travel, tourism, events, informations and communication, retail, financial services and public relations.

The session covers how to:

orange_arrowIdentify what you have to offer customers
orange_arrowUnderstand who your customers are and what they need and expect
orange_arrowExplore how to meet, manage and, whenever possible, exceed customer expectations
orange_arrowWork with your colleagues within and across departments to deliver excellent service on a consistent basis
orange_arrowCommunicate and connect with customers – face-to-face, on the telephone and in writing
orange_arrowIdentify methods of boosting business and developing your sales skills
orange_arrowDeal effectively with difficult situations

Mentoring Your Apprentice

Are you a business owner or manager? Are you thinking of hiring a young person – or have you recently hired an apprentice? It’s important that businesses can recruit the right person for their team – an individual with a good attitude and approach. Commitment to an apprenticeship enables a young person with potential to grow their skill set and make notable contributions to your workplace and business goals.

This course covers:

orange_arrowJob descriptions with examples
orange_arrowApprentice Agreement example
orange_arrowWork programme template
orange_arrowStaff handbook template
orange_arrowPerformance Management with scenario examples.
orange_arrowDisciplinary procedures for an apprentice.