We’re Hiring: Trainer / Assessor in Project Management, Team Leading, Customer Service & Business Administration Apprenticeship Standards.

Trainer / Assessor in Project Management, Team Leading, Customer Service & Business Administration Apprenticeship Standards.

Full-time & part-time hours available

PAYE (although freelancers would be considered)

12-month fixed term contract

£25-28k per annum dependent on experience

 

Closing date: 17th September 2018

Interviews: w/b 24th September 2018

Potential Start Date: October or as soon as possible after

Creative Alliance is a nationally recognised and award-winning apprenticeship training and vocational work based learning provider. It specialises in enabling people from all backgrounds to develop their talents within digital, creative and marketing roles within any company. It is the only Independent Training Provider offering a full range of creative, digital and marketing apprenticeships across the Midlands.

The company is also developing its portfolio of business and management apprenticeships as there is growing demand for customer service, team leading and project management apprenticeships across a variety of roles in the creative & cultural industries.

Can you use your industry experience from working in these fields to help young people learn those skills? Can you train and assess if the knowledge and skills they have learnt are of a sufficient quality standard so they can compete to get work in the industry?

Our apprenticeship scheme is expanding and we are looking for new people to work for us as Trainer / Assessors. We are now calling the role Development Coach. This is because you must be able to:

  • Design and deliver a training plan
  • Assess the learning of the apprentice and provide excellent feedback
  • Provide coaching to help the apprentice prepare for Gateway
  • Support the mentoring of the apprentice as they learn new knowledge, skills and behaviours and occasionally the most effective learning is also difficult.

We are looking to appoint a motivated and vocationally experienced Trainer / Assessor able who understands, and can deliver, the critical role of training & assessment in helping young people learn in the work place.

You will be supporting apprenticeships on these standards with cultural venues such as Birmingham Royal Ballet & Royal Shakespeare Company, TV Production Companies and Advertising & Marketing Agencies. We are looking for Trainer / Assessors able to work in a variety of areas including Birmingham and the West & East Midlands. They must have Trainer / Assessor qualifications or be working towards them.

 

Job Description

Purpose of this Role

The role of an apprentice Development Coach (formerly known as Trainer / Assessor) is to decide if a young person has demonstrated the necessary knowledge, skills and understanding to pass their apprenticeship. The Trainer / Assessor will provide training & assessment services to young people following Associate Project Manager, Business Administrator, Customer Service Practitioner & Team Leader Apprenticeship Standards. You will be undertaking training & assessment (and associated support) through a blend of both work-place visits and through the use of our e-portfolio system OneFile.

Creative Alliance is a work-based learning provider delivering apprenticeships for employers in the creative, digital media, communications, advertising, marketing and PR sectors, working with some of the leading employers in these fields.

 

 Key duties and responsibilities

Duties and responsibilities include, but are not limited to:

  • To train, coach, mentor and assess learners towards the achievement of a work based vocational Apprenticeship.
  • Planning, training, mentoring and assessing learners, principally using OneFile, and as and when required at employer’s premises, as the apprentice works towards achieving their Apprenticeship standard.
  • Producing training plans, tailored to the needs of each individual apprentice and employer, that demonstrates how the 20% Off The Job Training is to be delivered.
  • Producing session plans, learning resources and training materials to enable the apprentice to develop the knowledge, skills and behaviours as defined in the Apprentice Standard for that role.
  • Managing own caseload and own diary.
  • To retain learners engaged on the programme and manage their learning and achievement in line with targets and objectives set in the individual learning plan.
  • To complete internal and external quality assurance activities, where required.
  • Arrange bi-monthly meetings with apprentices and employers to plan assessment tasks, observe the apprentice undertaking certain duties and provide feedback on evidence submitted.
  • Write planning and feedback reports and upload these on the portal. A planning report is the evidence you have agreed with the apprentice that they will provide for the next assessment. A feedback report is your assessment of evidence they have provided and how this maps across to the standard.
  • Understand fully the relevant standards and qualifications so you can advise the employer and apprentice about how the job description and work programme they are working to maps across.
  • 8 -12 week reviews with the employer and apprentice to check on progress.

Training and Assessment requirements

  • Meet with employers to establish an understanding of their business, their requirements from their apprentice and to ensure they understand their role and responsibilities.
  • Undertake an employer induction/Initial meeting.
  • Confirm the standard, the level and learning outcomes within the standard the apprentice will gather evidence towards.
  • Meet with an apprentice and assess their current learning needs and complete all the initial advice and guidance paperwork – this will include a combined Initial Advice and Guidance Form and Individual Learning Plan which needs to be reviewed at all subsequent meetings
  • Support the apprentice in creating and maintaining an e-portfolio on the systems we use.
  • Visit the apprentice in their work place and deliver training and undertake assessments with them and their employers about their progress against the learning outcomes. This will be done using a formal model of plan, train, assess, review, and feedback. Provide specific advice and guidance to each learner and employer about how they can progress including recommendations about additional training that may need to be undertaken that is being provided by Creative Alliance, other employers or other providers.
  • Where appropriate set assignments based on the apprenticeship standard for the apprentice to generate evidence against. These assignments should link as closely as possible to the job description and work programme of the apprentice.
  • Provide comprehensive written accounts of observations, professional discussions and project reports to compliment the evidence that the apprentice provides including detailed quarterly reviews on the OneFile system.

Skills and Experience Required

  • A Degree, Higher education Qualification, or professional qualification.
  • Professional competence in the area you are assessing, which typically will have been gained through working in that industry for at least two years. E.g. earning a living as a project manager in a commercial context
  • Understanding of equality & diversity issues & how these impact on learning & assessment.
  • Ability to identify & help learners overcome barriers to progress and achievement.
  • Trainer / Assessor qualifications or demonstrate that are working towards these.
  • Sufficiently competent and confident to train others in the use of relevant industry business software packages.
  • Thorough understanding of working with client: developing & responding to briefs; pitches, client management.
  • Experience of training others on a 1:2:1 and small group basis.

 

Personal Qualities

  • An effective communicator who is can collaborate with colleagues, employers and learners to achieve objectives & deal with people at all levels in a confident and professional manner.
  • A commitment to delivering a high standard of work and continuous improvement.
  • A ‘can do’ approach with an ability to be flexible
  • Accuracy and attention to detail.
  • Sensitivity in dealing with confidential information.
  • Solution focused

Additional Responsibilities

If you don’t yet have the 6502 Award in Education and Training (formerly PTLLS) & the Assessing Competence in The Workplace qualification (formerly A1/D32D33 qualifications), you will be expected to achieve that within the first six months of starting with us.

 

Given the amount of travel to employers around the Midlands that this role entails an ability to drive is an advantage but not essential. We do pay a travel allowance.

Accountability

You will report to our IQA / IV Julie Simpson on all matters relating to the Apprenticeship Standard and to our Operations Manager John Parker on all matters relating to compliance with Education & Skills Funding Agency paperwork. Induction will be provided.

Applications process

To apply please send a CV & covering letter outlining your industry knowledge and skills, the organisations you have worked for as a professional practitioner and those you have worked with as a Trainer / Assessor if appropriate. Please email it to [email protected]

Download the document here

Trainer-Assessor in Project Management, Team Leading, Customer Service & Business Administration Apprenticeship Standards JD 2018