Accounts & Operations Coordinator (Marketing Pathway)

Company:

BIG WAVE CREATIONS LTDBIG WAVE CREATIONS LTD

Address:

50 Welwyndale Road ,Sutton Coldfield ,B72 1AN

Hours per week: 37.5

Salary: £ 24000 peryear

Working week: Monday - Friday

Closing Date: 07/05/2026 12:00 am

Description:

Big Wave Creations Ltd are offering an exciting opportunity for an organised, proactive and dependable individual to join the business in an accounts and operations-led role, with structured development into marketing. This is a full-time remote role with occasional in-person working with the CEO, ideally suited to someone based in or near Birmingham.

This role is ideal for someone with an accounts/finance administration or operations support background who is keen to pivot into marketing. You’ll take ownership of invoicing, payment tracking and client onboarding admin, while developing practical marketing skills over time (content scheduling, campaign coordination and basic reporting). It’s a great fit for someone who enjoys structure, accuracy, communication, and keeping a business running smoothly behind the scenes.

Big Wave Creations is a video-first social media agency helping businesses show what they do through engaging, social-first content. Working with brands across the Midlands, the business creates video and social media content that builds trust, captures attention and drives real business results.

The successful candidate will support the day-to-day running of the business while also helping with the delivery of client social media accounts.

The role will include:

Providing day-to-day administrative support across the business
Managing invoicing, payment tracking and finance administration (with clear processes and accurate records)
Supporting client onboarding, contracts and maintaining client records
Organising documents, files, client folders and internal systems
Managing project boards, task systems, meetings and schedules
Scheduling shoots and coordinating freelancers where required
Helping schedule and organise social media content across platforms
Writing or adapting captions using provided content and ideas
Supporting content calendars and campaign planning
Uploading and organising marketing and social media assets
Monitoring account activity and flagging important comments, messages or updates
Supporting performance reporting and admin for client accounts (e.g., pulling platform metrics and keeping trackers up to date)

This is a strong development opportunity for someone who is highly organised, detail-oriented and eager to learn. Training and support can be provided for the right person, with the potential to build on administration strengths and grow into a broader marketing and operations role over time.

Requirements:

Applicants should have a strong background in accounts/finance administration, business administration, operations or office support. You should be highly organised, dependable and comfortable managing multiple tasks and deadlines. Strong written and verbal communication, attention to detail and confidence using Microsoft Office or Google Workspace are essential. An interest in social media, marketing and digital communication is important, along with a positive attitude and willingness to learn new tools and processes.

The ideal candidate will be proactive, professional, friendly and confident working both independently and as part of a team. Experience with invoicing, bookkeeping or finance admin (e.g., Xero, QuickBooks, Sage, or strong Excel tracking) would be beneficial, as would any experience supporting social media accounts, scheduling content or working in an agency/SME environment.

Skills required:

Administrative skills, Analytical skills, Team working, Problem solving skills, Communication skills, IT skills, Attention to detail, Organisation skills, Initiative, Creative,

Training to be provided:

You will be completing Level 3 Multi-Channel Marketer Apprentice

As a Multi-Channel Marketer Apprentice, you help with planning, creating and implementing, impactful marketing campaigns across digital platforms. As part of the Marketing team, the multi-channel marketers will contribute to the implementation of the Marketing strategy and plans. They will be responsible for delivering day-to-day marketing activities across a multitude of platforms, channels and systems that are essential to the Marketing function and activities of the company.

Training is a blended learning delivery model: online learning, classroom sessions, work-based training, independent research, workplace projects, one-to-one support and training. Your training will include:

Creating your Portfolio
Marketing Principles & Theory
Branding Theory and Effective Communication
Understanding your Audience & Customer Journey
Research Methodologies and Competitor Analysis
Understanding Business Vision and Objectives
Budget Management – Understanding ROI
Marketing Campaign Planning and Scheduling
Marketing Plan Implementation
Content Creation:Planning and Development
Content Creation:Tools (Practical)
Copywriting – Persuasive writing techniques
Quality, Standards and Legislation
SEO: Introduction
CMS/WordPress & Cornerstone Content
Metrics & Analytics: Measurement tools
Reports & Optimisation: Google Analytics
For the Multi-Channel Marketer apprenticeship, there is an end point assessment. This is done in the final part of the apprenticeship and is how the apprentice is judged on their learning and will include:
Producing a written Report
Portfolio of evidence based work
Presentation and Q&A
Professional Discussion based on Portfolio

For a full overview of the Multi-channel Marketer standard visit https://www.instituteforapprenticeships.org/apprenticeship-standards/multi-channel-marketer

Things to consider:

This is a remote role with occasional in-person working with the CEO, so applicants should ideally be based in or near Birmingham and be comfortable travelling when required. The role is operations and accounts-led (invoicing, payment tracking, organising systems and coordinating day-to-day delivery), with a structured pathway into marketing over time.

You don’t need to be a “creative” to succeed in this role — we’re looking for someone who is accurate, organised and proactive, and who is keen to learn marketing through content scheduling, campaign coordination and reporting support. Training and support will be provided, and you’ll be expected to work confidently and independently while keeping communication clear and professional.

Future prospects:

This role offers the opportunity to build on a strong administration background while developing practical experience in social media, marketing support and business operations. On successful completion of the apprenticeship, there may be the opportunity to progress into a broader permanent role within the business, with increased responsibility as the company grows.

The skills gained in this role will provide a strong foundation for future progression in marketing, operations, account coordination, client services or digital communications. There is also potential progression to a Level 4 Marketing Executive Apprenticeship and longer-term development within Big Wave Creations.

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