Business Administrator Apprentice

Company:

GOUGH MARKETING GROUP LTDGOUGH MARKETING GROUP LTD

Address:

137 Golden Cross Lane ,Bromsgrove ,B61 0LA

Hours per week: 40

Salary: £ 20000 peryear

Working week: Mon to Fri. 9.00-5.00pm

Closing Date: 06/07/2026 12:00 am

Description:

Role Purpose

This is the operational backbone role at Gough Marketing. The role combines administration, commercial support, systems management, and process improvement. A key part of the role is supporting British Lofts, managing enquiries, bookings, quotes, and follow-ups using Jobber CRM.

Key Responsibilities

General office and admin management
British Lofts: manage leads, book surveyor appointments, issue quotes, follow up with customers
CRM management (Jobber & GoHighLevel)
Finance support and payment chasing
Liaison with outsourced IT provider
AI-driven process improvements

After 6–12 Months

Office to be run smoothly without senior intervention
Leads and quotes are consistently followed up on
CRM data is accurate and reliable
Payments are chased effectively
AI improvements implemented

Requirements:

Person Specification

Must Have:

Organisation and attention to detail
AI usage as a daily habit
Positive and proactive attitude
Comfortable in fast-paced environment
Willing to Learn:
Phone confidence
Basic finance
CRM systems

Nice to Have:

Admin or office experience
CRM exposure

Skills required:

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills,

Training to be provided:

Business Administration Level 3 Standard

Apprentices learn the skills they need on the job with the guidance of a development coach who is an expert from industry. You will finish your apprenticeship with a recognised qualification, valuable industry experience, money, and substantial opportunities for promotion.

Training is a blended learning delivery model: online learning, classroom sessions, work-based training, independent research, workplace projects, one-to-one support and training. Your training will include:

Information Technology

Record Document Production

Stakeholders and Stakeholder Management

Policies

Business Fundamentals

Planning and Organisation

Relevant Regulation

Processes

Effective Project Management

Managing Performance

For a full overview of the business administrator standard please click on the following link: https://creativealliance.org.uk/apprenticeships/business-administrator-level-3/

Things to consider:

Occasional Friday working from home

Future prospects:

Potential for full-time employment upon successful completion of the apprenticeship

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