Content Creator Apprentice

Company:

CROYDON YOUTH INFORMATION & COUNSELLING SERVICE LIMITEDCROYDON YOUTH INFORMATION & COUNSELLING SERVICE LIMITED

Address:

132 Church Street ,Croydon ,CR0 1RF

Hours per week: 35

Salary: £ 15600 peryear

Working week: Monday - Friday

Closing Date: 01/06/2026 12:00 am

Description:

Croydon Drop In (CDI) has been supporting children and young people across the London Borough of Croydon since 1978. We’re deeply embedded in local communities and each year we work with over 5,000 children, young people and families, providing life-changing support, advice and guidance.

We’re looking for a creative, organised and people-minded Content Creator Apprentice to help strengthen CDI’s digital engagement and content output. If you enjoy social media, storytelling and creating content that’s clear, youth-friendly and purposeful — and you want to build real experience in a supportive charity environment — we’d love to hear from you.

This is a development role with structured training and support, where you’ll learn how to create content safely and professionally, in line with safeguarding, confidentiality and CDI’s brand.

What You’ll Be Doing

Creating engaging content for CDI’s digital channels (social posts, short-form video, stories/reels, simple graphics and website-ready copy)
Turning service information into clear, accessible content (e.g., “what to expect”, “how to get support”, myth-busting and signposting)
Supporting content packs for campaigns (exam stress, transitions, holidays, wellbeing themes, etc.)
Capturing and editing basic photo/video content (with guidance and in line with consent requirements)
Maintaining a simple content calendar to improve consistency and reduce last-minute requests
Coordinating content approvals with CDI leads to ensure accuracy, safeguarding alignment and the right tone
Supporting website updates and uploading resources (PDFs, posters, guides) with oversight
Tracking basic performance metrics and sharing simple monthly insights on what’s working and what to improve
Supporting digital engagement within clear boundaries (monitoring comments/messages and escalating safeguarding concerns appropriately)

What We’re Looking For

A strong interest in content creation and digital communication, especially youth-focused content
Clear written communication (friendly, accurate and easy to understand)
Confidence using social media platforms and basic digital tools
Good organisation and ability to follow processes (content calendar, approvals, file management)
A professional, empathetic approach aligned to CDI’s values
Willingness to learn, take feedback and develop quickly

Bonus (not essential):

Experience with Canva, Adobe Express, CapCut or similar tools
Basic photo/video editing skills
Awareness of accessibility in digital content (captions, readability, inclusive language)
Interest in youth work, mental health, community services or the charity sector

Training Provided

You’ll complete the Content Creator Level 3 Apprenticeship with Creative Alliance, building skills in content planning and production, brand and tone of voice, accessibility and inclusive communication, measuring performance, and safe digital practice.

How to Apply

We’d love to hear about you and see your creativity. If you have examples of content you’ve made (posts, videos, graphics, writing samples — from school, personal projects or any work experience), include them with your application.

Ready to start your career creating content that makes a real difference? Apply now.

Requirements:

Maths and English GCSE's or equivalent Level 2 need to be at Grade C/4 or above.

You need to put a portfolio of examples of content work you have created. Your application will NOT BE CONSIDERED if nothing is put up as an example.

Skills required:

Communication skills, Initiative, IT skills, Attention to detail, Organisation skills, Team working,

Training to be provided:

You will complete the Content Creator Level 3 Apprenticeship with Creative Alliance. Training will include on-the-job and off-the-job learning to build skills in creating content for different audiences/channels, planning and producing content to a brief, brand/tone of voice, accessibility and inclusive communication, measuring performance, and safe/professional digital practice.

Apprentices learn the skills they need on the job with the guidance of a development coach who is an expert from industry. You will finish your apprenticeship with a recognised qualification, valuable industry experience and the opportunity for continued career progression.

Training is a blended learning delivery model: online learning, classroom sessions, work-based training, independent research, workplace projects, one-to-one support and training. Your training will include:

• Brand & Brand Awareness
• Content Planning & Pitching
• Content Development
• Principles of Graphic Design
• Image Editing & Manipulation
• Illustration & Vectors
• Video Capture & Editing
• Desktop Publishing
• Web Design & User Experience
• Coding
• SEO & Blog Writing
• Budgeting
• Content Distribution & social media
• Analytics & Feedback

For a full overview of the Content Creator Apprenticeship standard please see: https://www.instituteforapprenticeships.org/apprenticeship-standards/content-creator-v1-1

Things to consider:

Office-based in Croydon (Mon–Fri, 35 hrs). Enhanced DBS required. You’ll create youth-focused content, so safeguarding, confidentiality and consent are essential. Some work may be time-sensitive (campaigns/events). Be ready to share examples of content you’ve made.

Future prospects:

To create and coordinate high-quality, youth-friendly digital content that strengthens Croydon Drop In’s online engagement and awareness of services across Croydon, ensuring all communications are accurate, accessible, consistent, and aligned with safeguarding, confidentiality, and CDI’s brand and values.

Apply

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