Front of House & Digital Marketer Apprentice

Company:

Address:

11a Sponne House Shopping Centre ,Towcester ,NN12 6BY

Hours per week: 31

Salary: £ 248 perweek

Working week: Tuesday–Friday (31 hours per week), plus two Saturdays per month and some school holiday cover (planned in advance). Typical hours 09:45–17:30 (flexible, to be discussed).

Closing Date: 10/06/2026 12:00 am

Description:

Front of House & Multi-Channel Marketer Apprentice

Inkantations is an award-winning premium tattoo studio offering a customer-focused experience like no other. Our sister company, The Kiri Clinic, is a world-leading medical tattooing clinic specialising in hyper-realistic nipple tattooing (post-mastectomy) and restorative tattooing including SMP (scalp micropigmentation), 3D navel tattooing and scar camouflage. We’re a friendly, inclusive, safe space and pride ourselves on delivering life-changing treatments with real sensitivity and care.

We’re looking for a Front of House & Multi-Channel Marketer Apprentice to join our growing team. This is an on-site role based at our lead studio in Towcester, combining reception/front-of-house support and studio administration, alongside marketing support that will grow over time as you build confidence and capability.

Apprenticeship & progression

You will complete the Level 3 Multi-Channel Marketer Apprenticeship. There may be potential progression to further marketing training (including Level 4) and longer-term employment opportunities, subject to performance and business needs.
Standard overview: https://www.instituteforapprenticeships.org/apprenticeship-standards/multi-channel-marketer

Key responsibilities
Front of House / Reception & Client Support

Welcome clients and maintain a calm, professional front-of-house environment
Answer calls and handle enquiries sensitively, taking accurate messages and responding in a warm, reassuring way
Support appointment bookings, confirmations and basic diary coordination (training provided)
Provide planned Saturday cover (two Saturdays per month) and some school holiday cover (planned in advance)
Assist with opening/closing tasks (where appropriate), room readiness and day-to-day studio coordination
Provide general admin support including basic record keeping, filing and internal processes

Marketing (growing over time as you become confident)

Work closely with Terri to create engaging content for social media, website updates, email campaigns and blogs, always written with sensitivity and compassion
Schedule posts, monitor engagement and respond to messages/comments promptly and empathetically
Support photography/video content for social channels and the website (where appropriate and compliant)
Support simple campaign planning and delivery across multiple channels
Assist with basic email marketing activity to nurture enquiries and strengthen relationships
Track performance using relevant tools, share insights and suggest improvements
Support partnership building with medical professionals and local partners to grow awareness and referrals

Skills & attributes

Strong written and verbal communication and excellent attention to detail; confident, outgoing nature
Organised, proactive and willing to learn
Confident using IT and comfortable learning new tools
Friendly, empathetic approach when speaking with clients
Interest in social media, content and marketing basics
Creative background strongly preferred; portfolio welcomed (photography, video, design, writing, social media work)

Entry requirements

You need to have a GCSE in Maths and English at Grade 4/C or above.

Portfolio requirement

Please include a link to your creative portfolio with your application (e.g., Instagram, TikTok, Behance, YouTube, a personal website, Google Drive folder, or a PDF portfolio).

Location & hours

Location: Inkantations Ltd, 11a Sponne House Shopping Centre, Watling Street, Towcester NN12 6BY (one site working across two companies). Hours: 31 hours per week, Tuesday–Friday, plus two Saturdays per month and some school holiday cover (planned in advance). Typical hours are 09:45–17:30 (flexible, to be discussed).

Useful links
https://www.thekiriclinic.com/
https://www.inkantations.co.uk/
Instagram: @missterritattoos

Requirements:

You need to have a GCSE in Maths and English at Grade 4/C or above.

Skills required:

Communication skills, Attention to detail, IT skills, Organisation skills, Problem solving skills, Administrative skills, Creative, Initiative,

Training to be provided:

You will be completing Level 3 Multi-Channel Marketer Apprentice. On the job, full training will be provided for front-of-house duties including handling enquiries sensitively, booking/diary support, studio processes, and basic administration/record keeping. Ongoing coaching and regular reviews will support development and progression.

As a Multi-Channel Marketer Apprentice, you help with planning, creating and implementing, impactful marketing campaigns across digital platforms. As part of the Marketing team, the multi-channel marketers will contribute to the implementation of the Marketing strategy and plans. They will be responsible for delivering day-to-day marketing activities across a multitude of platforms, channels and systems that are essential to the Marketing function and activities of the company.

Training is a blended learning delivery model: online learning, classroom sessions, work-based training, independent research, workplace projects, one-to-one support and training. Your training will include:

Creating your Portfolio
Marketing Principles & Theory
Branding Theory and Effective Communication
Understanding your Audience & Customer Journey
Research Methodologies and Competitor Analysis
Understanding Business Vision and Objectives
Budget Management – Understanding ROI
Marketing Campaign Planning and Scheduling
Marketing Plan Implementation
Content Creation:Planning and Development
Content Creation:Tools (Practical)
Copywriting – Persuasive writing techniques
Quality, Standards and Legislation
SEO: Introduction
CMS/WordPress & Cornerstone Content
Metrics & Analytics: Measurement tools
Reports & Optimisation: Google Analytics

For the Multi-Channel Marketer apprenticeship, there is an end point assessment. This is done in the final part of the apprenticeship and is how the apprentice is judged on their learning and will include:

Producing a written Report
Portfolio of evidence based work
Presentation and Q&A
Professional Discussion based on Portfolio

For a full overview of the Multi-channel Marketer standard visit https://www.instituteforapprenticeships.org/apprenticeship-standards/multi-channel-marketer

Things to consider:

Location: Inkantations Ltd, 11a Sponne House Shopping Centre, Watling Street, Towcester NN12 6BY (one site across Inkantations & The Kiri Clinic). 31 hrs Tue–Fri, plus two Saturdays per month and some school holiday cover (planned in advance). This role involves sensitive client enquiries, so discretion, empathy and professionalism are essential.

Future prospects:

On completion of this apprenticeship, the apprentice will have developed strong front-of-house, administration and customer service skills, alongside practical multi-channel marketing capability. They will be able to confidently support client enquiries and bookings, maintain accurate records, and contribute to a calm, professional studio experience.

They will also be able to plan and deliver marketing activity across multiple channels, create sensitive and compliant content for social media and website updates, support email marketing and basic campaign activity, and use analytics/reporting tools to measure performance and recommend improvements.

There is potential progression to further marketing training (including Level 4), and longer-term employment opportunities, subject to performance and business needs.

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